Refund policy

At Guestreet, we want to ensure you're happy with your purchase. We accept returns only under the following conditions:

Size Exchange

If the size you ordered isn’t right, you can request an exchange for another available size.

Colour or Design Exchange

If you’d like to change the colour or design of the product, we will accept the return to process the exchange.

Conditions for Returns

Products must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
Exchange requests must be made within 14 days of receiving the product.
Returns for other reasons, such as not wanting the product, will not be accepted.

Important

No refunds will be issued to the original payment method. Returns are only accepted for exchanges for another product.
If the new product has a higher price, the customer must pay the difference before the exchange is processed. Payment instructions will be provided once the exchange request is approved.
If the new product has a lower price, the difference will be issued as store credit for future purchases.
A flat rate of $12 CAD will be charged per product for return shipping. This fee will be deducted from any approved exchange or store credit.
Once your return is received and inspected, we will notify you of the approval or rejection of your return. Approved exchanges or store credits will be processed within 5-10 business days.

Damaged or Defective Items